Building a Culture of Candor and Constructive Conflict on the Plant Floor

Joe Kuhn, CMRP, former plant manager, engineer, and global reliability consultant, is now president of Lean Driven Reliability LLC. He is the author of the book “Zero to Hero: How to Jumpstart Your Reliability Journey Given Today’s Business Challenges” and the creator of the Joe Kuhn YouTube Channel, which offers content on starting your reliability journey and achieving financial independence. In our monthly podcast miniseries, Ask a Plant Manager, Joe considers a commonplace scenario facing the industry and offers his advice, as well as actions that you can take to get on track tomorrow. This episode offers tips on how to create a safe space for spirited debate in industrial operations.

Key takeaways

• Superficial harmony in meetings delays critical decisions—candor leads to better outcomes.
• Leaders should hold back opinions to foster open, fact-based team input.
• Clear decision-making processes prevent debates from becoming unproductive conflicts.
• Professional disagreement is vital—silence in meetings and complaints in hallways hurt reliability.